Latest update on 09/10/2024
This privacy policy (“Policy”) informs you of your choices and our practices in relation to your Information (as defined below).In this Policy,"we”or "us" refers to CYBER SPHERE SARL.We choose why we need to use your Information and how it is used, which means we are considered the data controller in certain countries. For the purpose of this Policy, “Information” means any information relating to an identified or identifiable individual. When you use the Website and Services, you accept our rules and policies which set out how we handle your Information, and you understand we collect, process, use and store your Information as described in this Policy. If you do not agree with this Policy, you must not play any of the Games. If you change your mind in the future, you must stop playing the Games and you may exercise your rights in relation to your Information as set out in this Policy.
1.Personal Information We Collect
We collect and process various personal data to enhance your gaming experience. This includes information you provide, such as contact and payment details, as well as automatically gathered data like your IP address, device information, and in-game actions. Cookies are used to improve functionality, and we also receive information from third parties, including payment processors and advertisers.
Information You Provide:
· Contact details: name, username, phone number, and email address.
· Payment details: payment methods (e.g., credit or debit card numbers).
· Profile photos and transaction history: cash top-ups and frequency.
Information Automatically Collected During Gameplay:
· Identifiers: IP address, advertising ID, Adjust ID, HTTP header, MAC address, device ID, third-party app IDs, location data, and device information (model, brand, language, OS).
· Cookies: We use cookies and similar technologies (web beacons, log files, scripts, eTags) to enhance your experience. You can control cookie installation, though refusal may limit game functionality.
· Usage data: Game ID, timestamps of events, gameplay time, scores, interactions with teams, advertising engagement, transaction records, and evidence of cheating or modified versions of the game.
Information from Third Parties:
· Payment Providers: We receive transaction details (ID, country, payment provider, purchased items, currency, value, payment timestamp).
· Advertising Partners: We receive data on your interactions with ads.
· Mobile Measurement Partners: Information on marketing campaign performance and fraud detection (advertising ID, IP address, location, transaction data).
· Communication Providers: In-game chat, audio, or video functionalities may involve sharing your third-party IDs, usernames, and, in some cases, content.
2.How We Use Your Personal Information?
Provide You with the Games. We use your information to fulfill our contractual obligations, such as enabling you to create an account, play the games (including as a guest), save your progress, and interact with friends through in-game chat, audio, or video calls (if available). This includes processing your registration details, gameplay data, identifiers, and other relevant information regarding your use of the games.
Improve and Monitor Game Use. To enhance our games and user experience, we collect and generate data about you and your device (e.g., battery level, Wi-Fi strength, device manufacturer, model, and operating system) during gameplay. This helps us improve our games and ensure they function correctly.
Provide Support and Respond to Requests. When you seek support, we use your information to create a support account, address your queries and complaints, and provide assistance. This involves processing your registration details, identifiers, device information (e.g., Wi-Fi strength, free space), and other information collected through our support channels.
Conduct Analytics. We analyze data to understand and improve our games, newsletters, and advertising campaigns. This includes processing automatically collected or generated data to create anonymized insights, segment users by characteristics or interests, and perform predictive analytics about user preferences.
Send Updates About In-Game Offers. We tailor promotional offers and information about virtual items available for purchase in-game based on your gameplay, location, device data, and in-game interactions. This is done based on our legitimate interest in providing relevant updates.
Prevent Fraud and Legal Compliance. To protect users and our interests, we monitor game use to detect and address fraud, manage legal claims or disputes, and enforce our terms and policies. This involves processing relevant information from you, automatically collected data, and information provided by third parties.
Conduct Surveys. Occasionally, we may invite you to participate in surveys to gain insights into our user base and improve our games. If you choose to participate, we process your registration details and responses to survey questions.
3.Who We Share Your Personal Information With?
Other Players and Users. Your profile information and in-game activities, along with any other information you choose to share (such as chat data), may be visible to other players and users.
Third-Party Developers. When you play third-party games published by us, we share your information with the developers of those games to facilitate your access and experience.
Group Companies. We may share your information with entities that are part of our group of companies for internal purposes.
· Law Enforcement and Judicial Bodies. We disclose information if required by law or in good faith belief that it is necessary to:
· Comply with legal obligations or requests,
· Enforce terms of service and other agreements,
· Investigate potential violations,
· Address security, fraud, or technical issues,
· Protect rights, property, or safety of us, our users, or the public.
Change of Corporate Ownership. In the event of a merger, acquisition, bankruptcy, reorganization, partnership, asset sale, or similar transaction, we may disclose your information as part of that process.
4.Third Party Privacy Practices
If you access any Games through a third-party platform(“Third-Party Services”), you must understand that those Third-Party Services may collect other Information about you (including Information you share with them directly or about your use of the Games) in accordance with their own terms and privacy policies. The privacy practices described in this Policy do not apply to Third Party Services. Any links in the Games to Third Party Services do not imply that we endorse or have reviewed the Third-Party Services.
5.Security
Although we have in place security measures to maintain the privacy and integrity of your Information, unfortunately, the transmission of Information via the internet is not completely secure. We may also take extra steps to protect your Information and minimize the Information we process. For example, when you provide us with your password as part of the registration process, we apply a one-way hash.
6.Children's Protection
We are committed to ensuring the safety and privacy of children using our games. We do not knowingly collect personal information from individuals under the age of 18 without parental consent. If we become aware that a child under this age has provided personal information, we will take immediate steps to delete such information and close the child's account.
Parents and guardians are encouraged to monitor their children's online activities and ensure that their children do not share personal information without their consent. If you have concerns about your child's data or believe we may have collected information from a child under the age of 18, please contact us at [email protected], and we will address the issue promptly.
Our privacy practices are designed to comply with applicable laws and regulations concerning children's online privacy.
7.How Long Do We Store Your Information?
Your information is kept for as long as you are registered or actively using our games, and then for up to five years from the date you stop interacting with the games. When deleting information, we take measures to make it irrecoverable or irreproducible, and electronic files containing your information will be permanently deleted.
8.Changes
Any updates or changes to this Policy will be published here. If there are any significant changes, we will notify you through the website and in-Game.
9.Contact Us
To contact us with your questions or comments regarding this Privacy Policy or data collection, please email us at [email protected] will endeavor to deal with your complaint as soon as possible.